1. Scope and Contracting Parties

These General Terms and Conditions apply to contracts in which Cordula Ahrens acts as the provider and contracting party. They apply in particular to contracts concluded via cordula.coach, akademie.cordula.coach , by email, through a booking form, in person, or through an ordering or payment platform provided by Cordula Ahrens .

These terms and conditions apply to both consumers and businesses, unless specific provisions are expressly intended only for one of these groups.

A consumer is any natural person who enters into a legal transaction primarily for purposes that cannot be attributed to either their commercial or their self-employed professional activity. A business operator is a natural or legal person, or a partnership with legal capacity, that, at the time the contract is concluded, acts in the course of its commercial or self-employed professional activity .

If, during the respective ordering or payment process, another company is expressly identified as the seller or contracting party, the contract is concluded with that company. In this case, the contract terms included therein take precedence for the sales transaction. The respective contracting party will be identified before the order is finalized.

Individual agreements and expressly agreed-upon service descriptions take precedence over these General Terms and Conditions .

The language of the contract is German. Translations are provided for informational purposes only. In the event of any discrepancies, the German version shall prevail.

The version of these General Terms and Conditions that was effectively incorporated at the time the contract was concluded shall apply to that contract. A later version does not amend an existing contract without a corresponding agreement or a mandatory legal basis.

2. Offers and Conclusion of Contracts

The subject matter of a contract may include, in particular:

• printed books, ring-bound books, and other physical goods;
• digital books, audio files, videos, downloads, and documents;
• Online courses and digital learning or informational resources;
• Individual coaching, group coaching, and strategic brainstorming;
• Management consulting and related consulting services;
• programs lasting several weeks or several months;
• Memberships and ongoing access options;
• Online events, seminars, and in-person events.

The presentation of a product or service on a website does not, in principle, constitute a legally binding offer, but rather an invitation to place an order, unless otherwise specified in individual cases.

By submitting an order requiring payment, the customer makes a binding offer to enter into a contract. The contract is concluded when the order is expressly accepted, the service is provided, access is granted, the goods are shipped, or payment is requested or received— whichever occurs first.

For individual coaching or consulting services, the contract is formed upon written or electronic acceptance of the offer, the appointment confirmation, or any other unambiguous agreement regarding the services and compensation.

Before submitting an online order, the customer can review their information and make changes using the provided input and editing options .

The order details, the terms and conditions in effect at the time the contract is concluded, and the required consumer information are provided during the ordering process. The customer receives the essential contract information along with the order or contract confirmation on a durable medium, specifically via email.

The customer is responsible for providing an accurate and valid email address and for ensuring receipt of contract and access notifications.

3. Prices, Payment, and Invoices

The prices stated at the time of order or in the individual quote shall apply. For consumers, prices are shown inclusive of applicable sales tax, to the extent that sales tax is applicable.

Shipping costs, payment fees, or other additional charges will be displayed separately before the order is completed.

The available payment methods are specified in the respective ordering process or offer. Payment processing may be handled by external payment service providers. The terms and conditions of the respective payment service provider may also apply to their payment services.

Unless a different payment date is specified, the agreed-upon price is due upon conclusion of the contract or upon receipt of the invoice.

If payment in installments is offered, the total price, the amount of each installment, and the due dates will be specified before the contract is concluded. The obligation to pay the agreed-upon total amount remains in effect unless there is a valid termination, revocation, or other statutory right to terminate the contract.

Invoices may be submitted electronically, specifically as PDF files via email, .

In the event of late payment, the statutory provisions apply. Costs for reminders, legal action, or debt collection will be charged only to the extent that they were actually incurred and are recoverable under the law.

Statutory rights of set-off and retention remain unaffected. With respect to business customers, set-off against counterclaims is permitted if such counterclaims are undisputed, have been legally established, or are ready for adjudication.

Discounts, promotional prices, and coupons are valid only for the specified period and under the stated conditions.

4. Merchandise, Books, and Shipping

The delivery area, delivery time, shipping method, and shipping costs are specified in the respective product description and during the ordering process.

Unless a different delivery time is specified for a product, shipment will be made after receipt of payment within a reasonable processing time.

If multiple products are ordered, they may be delivered in separate shipments if this is reasonable for the customer. Such partial deliveries do not result in any additional shipping costs for the customer.

The risk of accidental loss and accidental deterioration passes to consumers in accordance with the statutory provisions.

Until full payment has been made, the delivered goods remain the property of Cordula Ahrens.

If an ordered item cannot be delivered on a permanent basis, the customer will be notified immediately. Any payments already received for the item that cannot be delivered will be refunded.

5. Digital Content and Access

Digital content can be provided via download, email, the members' area, the Academy, the app, or any other platform specified in the product description.

The delivery date depends on the product description, the selected payment method, and receipt of payment.

The duration of online access is specified in the product description, the offer, or the contract confirmation. For permanently downloadable files, the granted rights of use remain in effect even after the expiration of time-limited platform access.

The customer needs a suitable Internet connection, a suitable device, and any necessary software. Specific technical requirements will be communicated prior to the conclusion of the contract, to the extent that they are essential for use.

Legal rights in the event of failure to provide, defects, updates, or changes to digital products remain fully in effect.

Digital content may only be used within the scope of the expressly granted rights of use. Commercial use, distribution, reproduction, publication, or use for one’s own training and consulting services is permitted only if this is expressly authorized in the product description or a separate license.

6. Coaching and Management Consulting

The content, scope, duration, compensation, dates, and format of a coaching or consulting service are set forth in the respective service description, proposal, or individual agreement.

Coaching and consulting can take place in person, by phone, online, or through a combination of these methods.

The services require active and independent participation on the part of the client. Decisions, business measures, and the implementation of discussed courses of action are the responsibility of the client.

There is no guarantee of any specific personal, financial, health-related, or business outcome. Statements regarding other customers’ experiences do not constitute a guarantee of comparable results.

The client is required to disclose any health or psychological limitations that are relevant to the collaboration, to the extent that they affect the safe conduct of the session. If there is a recognizable need for treatment, an appropriate professional evaluation may be recommended, or the collaboration may be refused or terminated .

Scheduled appointments are binding. Specific terms and conditions for rescheduling or cancellation are set forth in the quote or the appointment confirmation. In the absence of a specific agreement, the statutory provisions apply; any expenses saved and any alternative use of the appointment time will be taken into account.

7. Programs and Memberships

The scope, duration, dates, content, and eligibility requirements for a program or membership are set forth in the respective program description and contract confirmation.

For programs with a fixed term, the contract generally ends upon the expiration of the agreed-upon term, without the need for a separate notice of termination .

For ongoing memberships, the minimum term, renewal policy, notice period, and price are specified before the contract is concluded.

To the extent that consumers are able to enter into a continuing contractual relationship for a fee via a website, the respective contract platform provides an electronic cancellation function as required by law.

The right to terminate the contract for cause remains unaffected.

If a participant does not make use of individual sessions, live calls, materials, or other program components, this does not in itself negate the right to compensation. Statutory rights of rescission, termination, reduction of payment, and remedies for defects remain unaffected.

8. Events and Seminars

Location, date, duration, content, eligibility requirements, and compensation are specified in the respective event description.

Cordula Ahrens may cancel or reschedule an event for important organizational reasons, due to illness, because an explicitly stated minimum number of participants has not been reached, or due to a force majeure event.

If an event is canceled entirely, any participation fees already paid will be refunded. In the event of a significant postponement, participants may choose whether to attend on the rescheduled date or request a refund of the participation fee.

Travel, lodging, and other incidental expenses will be reimbursed only to the extent that there is a legal obligation to do so. Participants are advised to book travel and lodging arrangements that can be canceled.

If a participant does not attend for reasons attributable to his or her area of responsibility, the right to compensation remains in effect, unless otherwise agreed or a statutory right of withdrawal, rescission, or termination applies. Any expenses saved will be offset against the total amount.

If, due to a statutory exception, there is no right of rescission for an event, the consumer will be expressly informed of this before the contract is concluded.

Participants must comply with the venue’s house rules, safety regulations, and code of conduct. Participation may be denied if a participant is under the significant influence of alcohol or drugs, or if their presence poses a danger to others.

9. Right of Withdrawal for Consumers

In general, consumers have a statutory right of withdrawal for distance sales contracts, unless a statutory exception applies or the right of withdrawal has expired prematurely under the statutory conditions.

You can find the complete information regarding the terms, deadlines, procedures, consequences, and exceptions to the right of withdrawal, as well as the sample withdrawal form, here:

Open the Cancellation Policy

In addition, an electronic cancellation feature is available:

Cancel the contract

This feature allows the consumer to identify the contract or individual contract provisions and to confirm the cancellation electronically. Once submitted, a confirmation of receipt containing the text of the cancellation notice, as well as the date and time of its receipt, will be sent immediately via email.

The right of withdrawal may also be exercised by any other unambiguous statement, in particular by email to support@cordula.coach or by mail to Cordula Ahrens, Essenheimer Straße 107, 55128 Mainz.

The validity of a cancellation notice submitted within the prescribed time limit does not depend on subsequent acceptance by Cordula Ahrens. However, it is possible to determine whether a statutory right of cancellation applies to the specific contract or whether it has effectively expired.

Entrepreneurs as defined in § 14 of the German Civil Code (BGB) are not entitled to a statutory consumer right of rescission.

10. Term and Termination

A one-time contract ends upon full performance of the agreed-upon services and full payment.

The term of limited-time programs, memberships, and recurring services is specified in the respective offer description and contract confirmation.

A right to terminate the contract for cause exists only to the extent that it has been agreed upon or is provided for by law. Statutory special rights of termination and the right to terminate the contract for cause remain unaffected.

If Cordula Ahrens terminates a contract for good cause attributable to the client, services rendered in accordance with the contract up to the date of termination will be billed. Services that have not been rendered but have already been paid for will be refunded, provided there is no further legal claim.

Termination must be distinguished from rescission. Rescission refers to the cancellation of the contract within the statutory rescission period; termination ends a current contractual relationship with effect for the future.

11. Rights of Use and Copyright

All texts, videos, audio files, graphics, presentations, worksheets, translations, course materials, course descriptions, and other materials provided are protected by copyright or other intellectual property rights, unless otherwise expressly stated.

The customer is granted a simple, non-transferable right of use for their own personal use and—to the extent specified in the product description—for their own internal business use.

In particular, the following is not permitted without prior express consent:

• disclosing login credentials or files to third parties;
• the publication or distribution of the materials;
• reproduction for third parties, whether for a fee or free of charge;
• use in one's own courses, seminars, or consultations;
• recording live calls, coaching sessions, or events;
• editing or translation for subsequent publication.

Different license and usage rights may be granted in the respective product description or in a separate license agreement .

Mandatory statutory rights of use remain unaffected.

12. Participation and Confidentiality

The customer shall provide the information necessary for the performance of the contract in full and accurately and shall notify the other party of any material changes.

Login credentials must be treated as confidential and protected against access by unauthorized third parties. Any suspected misuse must be reported immediately.

The customer is responsible for providing suitable technical equipment, an Internet connection, and the installation of any necessary software, unless otherwise agreed.

Cordula Ahrens treats confidential information obtained during coaching and consulting sessions as confidential, unless there is a legal obligation to disclose such information or the client expressly consents to its disclosure.

Participants in group programs agree to treat the personal and business information of other participants as confidential. Since other participants act independently from a legal standpoint, Cordula Ahrens cannot completely rule out a breach of this obligation by third parties.

Public mention as a reference or publication of customer testimonials, names, photos, or company information will only occur with the appropriate consent.

13. Changes to Services and Availability

Changes to the content or organization are permitted provided that they do not materially alter the overall nature and the agreed-upon benefits of the service and are reasonable for the customer.

For digital products provided on an ongoing basis, changes and updates are made only in accordance with legal requirements. Significant adverse changes will be communicated in a timely manner and in an appropriate form.

In the event of illness or other circumstances preventing participation, a coach, speaker, or appointment may be replaced or rescheduled, provided that this is reasonable for the client and the essential purpose of the contract is maintained.

Maintenance work and temporary technical interruptions may be necessary. Scheduled extended interruptions will be announced in advance whenever possible.

In the event of a restriction that is not merely insignificant, the customer's legal rights remain unaffected.

14. Rights in Case of Defects and Warranty

Goods, services, and digital products are subject to statutory rights regarding defects and warranties.

In the event of defective goods, the customer may, in particular, demand subsequent performance and, subject to the statutory requirements, a price reduction, rescission, or compensation for damages.

For digital products, statutory rights apply in the event of failure to provide the product, non-conformity with the contract, failure to provide updates, or other product and legal defects.

A warranty or agreement regarding quality exists only if it has been expressly designated and agreed upon as such.

15. Liability

Cordula Ahrens bears unlimited liability for damages resulting from intentional or grossly negligent breach of duty, in cases of injury to life, body, or health, under the Product Liability Act, and in cases where a warranty has been expressly provided.

In the event of a breach of a material contractual obligation due to slight negligence, liability is limited to the damages that were foreseeable at the time the contract was concluded and that are typical for this type of contract. Essential contractual obligations are those whose fulfillment is essential for the proper performance of the contract and on whose compliance the contracting party may reasonably rely.

Furthermore, liability for damages caused by slight negligence is excluded.

The foregoing limitations of liability also apply in favor of employees, agents, independent contractors, and vicarious agents.

Liability for the professional accuracy of external legal, tax, medical, therapeutic, financial, or other specialized advice rests with the respective consultant engaged for that purpose.

16. Force Majeure

If a performance cannot be rendered temporarily due to an event that is beyond the reasonable control of the affected contracting party, the affected performance obligations shall be suspended for the duration and to the extent of the hindrance.

These may include, in particular, natural disasters, government measures, war, significant disruptions to communications or energy supplies, epidemics, or similar uncontrollable events.

The affected party shall immediately notify the other party of the disruption and its expected duration.

If the impediment persists for such a long time that it is no longer reasonable to expect a party to the contract to continue to honor the contract, that party may terminate the relevant part of the contract. Fees already paid for services that have been permanently not rendered will be refunded.

Mandatory statutory rights remain unaffected.

17. Data Protection

Personal data is processed only in accordance with applicable data protection regulations.

Information regarding the data controller, purposes of processing, legal bases, recipients, retention period, and data subject rights is contained in the currently valid Privacy policy .

If external service providers are used for orders, payments, video conferences, member areas, or communication, their privacy policies may also apply.

18. Complaints and Dispute Resolution

Questions and complaints can be directed to support@cordula.coach be directed.

Cordula Ahrens is not willing to participate in dispute resolution proceedings before a consumer arbitration board, unless there is a mandatory legal obligation to do so.

The former European online dispute resolution platform is no longer linked to, as it has been discontinued.

19. Governing Law, Jurisdiction, and Final Provisions

The laws of the Federal Republic of Germany shall apply, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

With respect to consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the country in which the consumer has his or her habitual residence.

For consumers, the statutory places of jurisdiction apply.

If the customer is a merchant, a legal entity under public law, or a special fund under public law, Mainz shall be the exclusive venue for disputes arising from the contractual relationship.

Side agreements and individual contractual arrangements remain possible. A specific form is required only if it is mandated by law or has been expressly agreed upon.

Should any provision of these General Terms and Conditions be or become invalid, the applicable statutory provisions shall apply in its place. The validity of the remaining provisions remains unaffected.