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Terms and Conditions

Terms and Conditions
and Right of Withdrawal for Consumers
by Cordula’s Academy and Cordula Ahrens

Part 1
Scope of Application and Governing Law

1. Scope

  • The following General Terms and Conditions apply to all legal transactions with consumers and businesses involving

    Cordula Ahrens
    Essenheimer Str. 107
    55128 Mainz

    https://cordula.coach and https://akademie.cordula.coach

    hereinafter referred to as „we.“ Legal transactions may be concluded in person, by mail, via messenger, by email, during an initial consultation (clarification meeting), or through the website.
  • The only language available for entering into this contract is German. Translations into other languages are provided for your information only. In the event of any differences in wording, the German text shall prevail.
  • These Terms and Conditions apply exclusively. We do not recognize any terms and conditions that conflict with or deviate from these Terms and Conditions, unless we have expressly agreed to their validity in writing or in text form.
  • We sell some products as a „reseller,“ so in these cases, the terms and conditions of the respective „partner“ apply in addition to our terms and conditions. In the event of any discrepancies, the „partner’s“ terms and conditions shall prevail.
  • In certain cases, we use a supplementary agreement in addition to these Terms and Conditions. This agreement is concluded separately between the parties and, in case of doubt, takes precedence over these Terms and Conditions.
  •  Changes to these Terms and Conditions will be communicated to the customer in writing, by fax, or by email. If the customer does not object to these changes within four weeks of receiving the notice, the changes shall be deemed accepted by the customer.

2. Applicable Law and Consumer Protection Regulations

  • The laws of the Federal Republic of Germany shall apply, to the exclusion of international private law and the UN Convention on Contracts for the International Sale of Goods applicable in Germany, if
    • As a business owner, you place an order,
    • You have your habitual residence in Germany, or
    • Your habitual residence is in a country that is not a member of the European Union.
  • If you are a consumer within the meaning of Section 13 of the German Civil Code (BGB) and your habitual residence is in a member state of the European Union, German law shall also apply, provided that this does not affect any mandatory provisions of the country in which you have your habitual residence.
  • For the purposes of the provisions below, a “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. A business operator is any natural or legal person, or a partnership with legal capacity, that acts in the course of its independent professional or commercial activity when entering into a legal transaction.
  •  The version of these Terms and Conditions in effect at the time of booking shall apply.
  • The prices in effect at the time of booking apply.
  • If certain discounts or promotional offers are advertised, they are subject to time or quantity limits. There is no entitlement to them.

Part 2
Conclusion of the Contract, Payment Terms, Term of Contracts and Gift Certificates

3. Subject Matter of the Contract

  • The following services may be covered by the contract (this list is not exhaustive):
    • Digital Products
    • Physical Products
    • Group Mentoring
    • Mentoring Program
    • Online Courses
    • E-books
    • Printed books and seminar materials
    • Online Events / Live Events (hereinafter referred to as "Event")
    • Membership
    • Consulting
    • Coaching
  • All offers on the Internet are non-binding and do not constitute a legally binding offer to enter into a contract.

4. Prices, Payment Terms, and Due Dates

  • Our prices are gross prices (including the statutory value-added tax, as shown for Germany).
  • Invoices are generally sent via email as PDF documents to the payer's email address. The invoice amount is due immediately upon receipt of the invoice and must be paid to us within 7 days.
  • We do not know whether the program you purchased from us is recognized as a business expense for tax purposes or is eligible for funding under BAFA, INQA, or Kompass. Please check with your tax advisor or the funding agency on a case-by-case basis.
  • Access to the respective products is contingent upon prior receipt of payment. As soon as we have received your payment or deposit, you are entitled to the corresponding service from that point forward. You will then typically receive your login credentials for the members’ area immediately, or a link to generate your login credentials for the members’ area, the academy, or the app (depending on your booking).
  • In some cases, we also offer payment in installments. The total amount may be higher than if you paid in full. We will inform you of this amount in advance. You may terminate an installment payment agreement early by making an early repayment. You have the right to pay the full amount (including any increased installment amount, if applicable) at any time, in part or in full, before the end of the agreed-upon period.
  • Late payments—whether for a one-time purchase or an installment plan—will incur interest at the agreed-upon rate (the installment amount is generally higher than for a one-time payment) as well as fees for appropriate collection notices. If our internal collection efforts are unsuccessful, we may refer the outstanding debt to a lawyer for collection. In this case, you will be responsible for the costs associated with legal representation.
  • If we have agreed to a payment plan and you fail to pay after receiving a written reminder and a grace period, we are entitled to terminate the payment plan early, and the entire outstanding amount will then become due immediately.
  • You are not entitled to assert a right of retention or to set off against our claims for payment, unless such claims are undisputed or have been established by a court order.
  • If you are in default of payment or otherwise in default, we are entitled to refuse to provide the service or make the delivery until all due payments have been made. We are also entitled to withhold, suspend, delay, or completely discontinue services without being obligated to compensate you for any resulting damages. These rights apply without prejudice to any other contractual or statutory rights and claims we may have.

5. Formation of the Contract

You can contact us via email, WhatsApp, or Telegram.
Please note that we sell some of our products on behalf of third parties and others under our own name. In both cases, sales are processed through our shop provider, ablefy. When purchasing on behalf of a third party, your contractual partner is our shop provider, ablefy. This means that you handle all contractual matters through the shop provider. If you have any questions about the product, please continue to contact us. When purchasing under our own name, we are your contractual partner, and you handle all matters related to the purchased product through us.

! Make sure you know who sent you the purchase confirmation email

5.1 The following applies to reservations made verbally, in writing, by email, text message, WhatsApp, or a messaging service:

  • During a consultation, the preliminary initial meeting between us and you forms the basis for the consulting service. You can contact us via email or messenger, or book your paid initial consultation through our calendar or by email. If you book an appointment that includes a consultation, the fee you pay will be credited toward the cost of the service if you decide to proceed.
  • During the initial consultation, we'll determine whether our services are a good fit for you and your needs.
  • Offer: By making a reservation, you are making a binding offer to enter into a contract with us.
  •  Assumption: The contract between us is concluded upon your receipt of our confirmation email.
  • You can pay by bank transfer or standing order. We will send you an invoice via email. The total amount is generally due upon placing the order.
    As soon as we receive your payment or down payment, you are entitled to the corresponding service from us.
    Bank Transfer: We will email you the invoice as a PDF file. You can then transfer the specified amount to our business account.

2. Conclusion of the Contract

2.1. The presentation of the goods and services offered does not constitute a binding offer by the seller. Only the customer’s order for a good or service constitutes a binding offer pursuant to § 145 of the German Civil Code (BGB). If the seller accepts the offer to purchase, the seller will send the customer an order confirmation via email.

2.2. After submitting the offer and successfully completing the order, the customer will receive a purchase confirmation via email containing the relevant information. The customer must ensure that the email address provided is correct.

2.3. During the ordering process, the customer has the opportunity to correct the information entered. Before completing the ordering process, the customer receives a summary of all order details and is given the opportunity to review the information provided.

2.4. The contract is concluded in German.

2.5. The seller will contact the customer via email.

2.6. With respect to digital goods, the Seller grants the Customer a non-exclusive right, unlimited in terms of location and time, to use the provided digital content for both personal and business purposes. Transferring the content to third parties or reproducing it for third parties is not permitted unless the seller has granted permission.

3. When booking through our website or our online store provider, the following applies:

To book a product with us, follow these steps:

(1) You can find our offers on our website.

(2) Clicking on a product opens a new page where you can view the product's details and price.

(3) Once you’ve decided to purchase the product, click the “Buy” button. You’ll then be redirected to a page on ablefy to complete the purchase. There, you can select whether you are purchasing as an individual or a business, and then enter your email address, first and last name, and address; if purchasing as a business, you’ll also need to provide your company name and VAT ID number. You can choose from various payment options. Please note that for digital products and online course access—depending on the payment method you choose—there may be delays in delivery via email or in the sending of access credentials. The system is set up so that, for digital products, access details are only sent once payment has been received. This means that if you choose to pay in advance, it may take up to 5 days before you receive our product or can access an online course.

(4) If you have a promo code, you can enter it now as well.

(5) You can choose to pay via PayPal, credit card, or prepayment. You will receive an invoice from ablefy via email. 100% of the invoice amount is due upon placing the order. As soon as your payment or down payment is received, you are entitled to the corresponding service. As soon as your payment or down payment is received, you are entitled to the purchased product or will be granted access to the course.

a) PayPal: By selecting the „PayPal“ payment method and clicking „Place Order“ to confirm, you will be redirected to the PayPal login page. After successfully logging in, your address and account information on file with PayPal will be displayed. Payment processing is handled by PayPal in accordance with its terms and conditions. The service provider is PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Service, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.

b) Visa or MasterCard: By selecting „Credit Card“ as your payment method, you can enter your information via a secure connection and complete your order by clicking the “Place Order” button. A connection will then be established with the respective credit card issuer.

c) Prepayment: When you select “Prepayment“ and click the „Place Order“ button, you will receive an email from us with the bank transfer details.

(6) Before completing your order, you give your consent • to the storage and processing of your data • to the terms and conditions. You can find links to all relevant texts there. You must also agree to waive your right of withdrawal.

(7) When placing an order through our shop provider on behalf of another person, the following applies: Finally, you click the „Place Order“ button, thereby submitting a binding offer to ablefy. By doing so, you are offering to enter into a contract with ablefy regarding the program. Immediately after submitting your order, you will receive a confirmation email from ablefy. At that moment, a contract is formed between you and ablefy.

(8) When placing an order through our shop provider in your own name, the following applies: Finally, you click the „Buy Now“ button, thereby submitting a binding offer to us. By doing so, you are offering to enter into a contract with us regarding the program. Immediately after submitting your order, you will receive a confirmation email from us. At that moment, a contract between us is formed.

4. Signing Up for Our Membership

(1) On our website, you'll find the „Cordulas Pro Academy“ membership.

(2) When you click the "Buy" button, you'll be taken to the membership page. There, you'll find all the information, content, and the price, and you can select the membership with the next click.

(3) Once you've decided to purchase a membership, click the „Buy“ button.

(4) You will then be redirected to an ablefy page to complete your purchase. There, you can select whether you are purchasing as an individual or a business, then enter your email address, first and last name, and your address; if you are a business, you’ll also need to provide your company name and VAT ID number. You can choose from various payment options. Please note that if you pay in advance, there may be delays in the delivery of the email or in the sending of your login credentials.

(5) If you have a coupon code, you can enter it now as well.

(6) You can choose to pay via PayPal, credit card, or prepayment. We will send you an invoice via email. 100% of the invoice amount is due upon placing your order. As soon as your payment or down payment is received, you are entitled to the corresponding service. As soon as your payment or down payment is received, you are entitled to the purchased product or will be granted access to the course.

a) PayPal: By selecting the „PayPal“ payment method and clicking „Place Order,“ you will be redirected to the PayPal login page. After successfully logging in, your address and account information on file with PayPal will be displayed. Payment processing is handled by PayPal in accordance with its terms and conditions. The service provider is PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to PayPal’s Terms of Service, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.

b) Visa or MasterCard: By selecting „Credit Card“ as your payment method, you can enter your information via a secure connection and complete your order by clicking the “Place Order” button. A connection will then be established with the respective credit card issuer.

c) Prepayment: When you select “Prepayment“ and click the „Place Order“ button, you will receive an email from us with the bank transfer details.

(7) Before completing your order, you give your consent • to the storage and processing of your data • to the terms and conditions. You’ll find links to all relevant texts there. You must also agree to waive your right of withdrawal. Before concluding the contract, you will be informed that Cordula’s Pro Academy is provided via the platform Zoom. Finally, you click the „Buy Now“ button, thereby submitting a binding offer to us. In doing so, you are offering to enter into a contract with us.

(8) After your purchase, you’ll confirm your consent to use Zoom once again, and we’ll then send you the link to this provider through which we offer „Cordula’s Pro Academy.“ You can find Zoom’s privacy policy here: https://www.zoom.com/de/trust/privacy/privacy-statement/

5. Booking Special Programs

(1) We promote special programs via email or in our newsletter. If you’re interested in participating, send us an email. We’ll send you a link that will take you to a form on our website, which you can fill out and submit to us. There you’ll find these Terms and Conditions, the Cancellation Policy, and a link to our Privacy Policy.

(2) We will then send you a confirmation email with our bank account information. You can then transfer the appropriate amount to our business account.

(3) Once your payment has been received, you are entitled to the product.


6. Terms of Payment

6.1. The purchase price is due immediately upon placing the order. Payment for the goods must be made using one of the available payment methods.

6.2. The prices listed at the time of the order apply. The prices listed in the pricing information include the applicable sales tax.

6.3. The customer may set off claims against the seller only with counterclaims that are undisputed, have been legally established, or are ready for a final decision.

7. Shipping Terms

7.1. The ordered goods will be shipped in accordance with the agreements reached. Any applicable shipping costs are listed in the product description and will be itemized separately on the invoice.

7.2. Digital goods are made available to the customer in electronic form, either as a download or via email.

8. Right of Withdrawal for Business Customers

If a customer is acting as a business owner pursuant to §14 of the German Civil Code (BGB) in the course of their commercial or self-employed professional activities, they are not entitled to a statutory right of withdrawal. Further information regarding the right of withdrawal can be found in the withdrawal policy on the product’s payment page.

9. Right of Withdrawal for Consumers

(1) As a consumer, you have the right to cancel in accordance with the instructions set forth in the Appendix.

(2) The cancellation period begins upon conclusion of the contract. The contract is concluded the moment you receive the purchase confirmation email from us or from ablefy. When purchasing a physical product, the cancellation period begins when the goods have been delivered to you or to a person designated by you. You may cancel your purchase free of charge within 14 days.

(3) With regard to services, the following special provisions apply to the right of withdrawal:

1. If you book a program and we are to begin providing the service immediately or within the 14-day cancellation period, you waive your right of cancellation to that extent.

2. BEFORE completing the booking, you confirm to us that you expressly request that we begin providing the service before the end of the 14-day cancellation period. You declare that you thereby waive your right of withdrawal if we provide the service in full. If we provide a partial service to you within the withdrawal period, we are entitled to the consideration (payment) for the service provided—even in the event of a withdrawal.

(4) If the booking is canceled within 14 days and we have already begun providing our services during that time, you are only entitled to a pro-rata refund of your costs. Services already provided will then be deducted from the refund on a pro-rata basis.

(5) With regard to digital content and products, the following special provisions apply to the right of withdrawal:

1. If you purchase a digital product and receive access to the entire content immediately after payment, you waive your right of withdrawal.

2. BEFORE completing your order, you confirm that you waive your 14-day right of withdrawal so that you can access the digital content immediately and in full.

3. AFTER you have completed the purchase of digital content, we will confirm that your right of withdrawal has expired in a manner that allows you to save this statement so that it is accessible to you at any time.

(6) If you have not paid a purchase price for our service or digital content, but have instead provided us with your personal data, your right of withdrawal expires by law upon the commencement or provision of our service.

(7) To exercise the right of withdrawal, a digital withdrawal button is available at [akademie.cordula.coach]. It can be used in two steps without logging in. No specific reason is required.

(8) Receipt of the notice of withdrawal does not in itself constitute an effective withdrawal. The requirements will be reviewed upon receipt; the consumer will be notified of the result by email.

(9) If the cancellation is valid, the contract will be rescinded in accordance with the extent of performance (see §9 (3)). Payments made will be refunded in full or in part within 14 days using the same payment method.

(10) Revocation (ex tunc) must be strictly distinguished from the right to terminate (ex nunc). Both rights are exercised using separate buttons.

(11) You may exercise your right of withdrawal in one of the following ways:

1. Cancellation button: Use the digital cancellation button at [akademie.cordula.coach] or the link in your purchase confirmation email. No login required; just two steps.

2. Email: Send an informal message to [support@cordula.coach] with your order ID and your name.

3. Letter: Written statement to [Cordula's Academy, Cordula Ahrens, Essenheimer Str. 107, D-55128 Mainz, Germany].

To comply with the cancellation period, it is sufficient to send your notice before the deadline expires. Receipt of your notice does not in itself constitute an effective cancellation. We will review the requirements and notify you by email.

10. Term of the Agreement and Termination

(1) The term of our contract depends on the program you have booked. As a rule, the contract ends automatically upon fulfillment. This means that you have paid our full fee and we have provided the corresponding services.

(2) Each party’s right to terminate the contract for cause remains unaffected. We have the right to terminate the contract for cause, in particular, if you intentionally violate any provision of these Terms and Conditions and/or have intentionally or negligently committed prohibited acts.

Part 3 – Details on the Range of Services

11. Duration of a counseling session and location of a mentoring session or event

(1) The mentoring session/event takes place in groups.

(2) Group mentoring ends after 20 weeks, depending on your subscription, or as agreed. If you purchased an annual program, it ends automatically after one year.

(3) Mentoring sessions are usually held via Zoom.

(4) Participants are not entitled to attend the group calls live. The dates will be announced well in advance. Recordings will not be made available. The calls or events will not be repeated.

12. Scope of Services and Unused Services

(1) The scope of services included in the product depends on the package booked

Program.

(2) If participants do not make use of all the content offered as part of the program, we reserve the right to charge the full fee or to retain any amounts already paid.

13. Offline Events

If a customer purchases a ticket to an in-person event, the following terms and conditions apply:

If there are compelling organizational or financial reasons beyond the organizer’s control, the organizer reserves the right to cancel an event. In this case, the organizer will notify the customer immediately and rebook the tickets for a subsequent event. Cancellation costs for which the participant could have purchased insurance (ticket insurance, travel cancellation insurance, etc.) will not be reimbursed under any circumstances.

In the event of force majeure or official cancellation of the event, the organizer shall not be held liable.

We assume no liability for cancellation or rebooking fees for transportation booked by the customer or for lodging expenses.

Part 4 – Customer Rights and Obligations

14. Access to the Programs

(1) Access to the program and digital products is personal and non-transferable. ablyf does not ship any merchandise; books are shipped exclusively through Cordula.Coach’s separate online store.

(2) You will receive the login credentials for your member area via email. You are authorized to download the digital content onto a maximum of 3 different devices.

(3) You must keep the login credentials (username, password, etc.) sent to you during registration confidential and must not make them accessible to unauthorized third parties.

(4) Ensure that only you have access to and use your user data. If there are facts that give reason to believe that unauthorized third parties have gained access to your login credentials, please notify us immediately so that we can block or change your account.

(5) We may temporarily or permanently suspend your access if there are concrete indications that you are violating or have violated these Terms and Conditions and/or applicable law, or if we have any other legitimate, substantial interest in doing so. When deciding whether to suspend your account, we will take your legitimate interests into account in an appropriate manner.

(6) Access is granted only after payment for the digital product has been made.

(7) If you have any questions about using the services you've purchased or are having trouble accessing them, you can contact our support team (support@cordula.coach).

15. Right to Use the Digital Content or Materials from the Programs

(1) As a customer, you may download and print audio, video, and PDF files, as well as other documents, solely for your own use, provided that this is permitted in the course you have purchased. Downloading and printing files are permitted only within this scope. In this regard, you, as a customer, may also have the documents printed with the technical assistance of third parties (e.g., a copy shop). Otherwise, we reserve all rights of use to the files and documents. This means that the samples, documents, and the knowledge imparted may not be made available to third parties, either free of charge or for a fee. Furthermore, the documents are not intended for use in a consulting capacity.

(2) Therefore, in particular, the creation of copies of files or printouts for third parties, the disclosure or forwarding of files and documents to third parties, or any other use for purposes other than one’s own study purposes—whether for a fee or free of charge— require the express prior written consent of Cordula Ahrens, both during and after the termination of this agreement.

(3) As a customer, you are obligated to use the documents and files made available to you only within the scope expressly permitted herein or, pursuant to mandatory statutory provisions, even without the consent of Cordula Ahrens, and not to facilitate unauthorized use by third parties. This applies even after the termination, revocation, or cancellation of your participation.

(4) Forms of use that are permitted under mandatory legal provisions are, of course, excluded from this reservation of consent.

(5) It is prohibited to make recordings of any kind of our live videos, group calls, or other content. This content is accessible exclusively to you within the respective program and may not be saved or used outside of it.

16. Collection, Storage, and Processing of Your Personal Data by Us

(1) To process and complete a reservation, we need the following information from you:

First and Last Name

Address

Email address

For businesses, also the company name and VAT ID number.

The specific data that is required is indicated by the required fields for each product.

(2) For paid services, the information provided regarding the name—in particular the company name—must be correct. The same applies to the address. Invoices are generated automatically based on this information. Should corrections be necessary, this may result in additional work, for which we will charge a reasonable fee.

(3) If your personal information changes—especially if you change your email address—please contact Support at support@cordula.coach.

17. Collection, Storage, and Processing of Your Personal Data by ablefy

(1) We use the service provider „ablefy“ to process orders for some of our products. You can view ablefy’s privacy policy here: https://ablefy.com/terms?utm_source=acmp_Zendesk&utm_medium=footer&utm_campaign=acmp_register_terms

(2) To process and complete a booking, ablefy needs the following information from you:

First and Last Name

Address

Email address

For businesses, also the company name and VAT ID number.

The specific data that is required is indicated by the required fields for each product.

(3) If you wish to create a customer account, ablefy requires the information listed in paragraph 2 and a password of your choice.

(4) ablefy uses the data you provide—without your separate consent—exclusively to fulfill and process your order(s), such as to deliver goods to the address you specified. When paying by bank transfer, ablefy also uses your bank account or credit card information to process the payment. Any use of your personal data beyond this—for advertising, market research, or to tailor further offers to your needs—requires your express consent.

(5) Unless you create a user account, ablefy will store the data you provide only to the extent required by tax and commercial law.

(6) If your personal information changes, you are responsible for updating it yourself. You can make the changes through ablefy. To do so, you will either be provided with a link in your purchase confirmation or you can contact support: e.g.,. support@ablefy.com

18. Maintaining one's own suitable IT infrastructure and software

As a participant, you are responsible for providing and ensuring Internet access (hardware, telecommunications connections, etc.) and for any other technical equipment and software necessary to use Cordulas Akademie’s online offerings (in particular web browsers and PDF programs such as Acrobat Reader® and Zoom) yourself, at your own expense, and at your own risk. We also offer a Telegram or WhatsApp group for discussion. If you wish to join this group, you will need an account for the respective platform. This group is an additional service we provide and is not an integral part of the program.

19. General Information About the Programs by Cordula Ahrens

(1) Our programs are based on cooperation.

(2) Participation in the program or use of our products requires a willingness to learn on your own initiative. We cannot guarantee specific results from these processes. We merely serve as facilitators and provide support, examples, and guidance. The implementation and decision-making are solely your responsibility.

(3) You are fully responsible for your own physical and mental health during the programs. Any actions you may take as a result of the programs are your sole responsibility. If you have a mental health condition or have been medically diagnosed with one, please consult your doctor to determine whether continuing the program is appropriate. We reserve the right to terminate the program in such cases.

20. Live Events

(1) The events take place at rented venues. (2) Depending on the type of event, there may also be a minimum or maximum number of participants.

(3) Participation is always at your own risk.

(4) We cannot accept any liability for valuables brought onto the premises.

(5) In the event of service disruptions, you are obligated to cooperate, within the scope of statutory provisions, to prevent or minimize any potential damage. In particular, we ask that you notify us immediately of any complaints. If you negligently fail to report a defect, you forfeit your right to a reduction in the participation fee.

(6) Events are never without some residual risk. You are only covered for accidents and rescue under your own accident insurance policy.

(7) The prices do not include travel expenses or costs for meals and lodging.

21. Protection of Know-How and Confidentiality

(1) You acknowledge that all information you receive during our collaboration regarding the manner in which we provide our services (ideas, concepts, and operational experience (know-how) developed by Cordula Ahrens and Grigori P. Grabovoi) and that must be kept confidential due to legal requirements or the nature of the matter, is subject to trade secret protection. For this reason, you agree to maintain these trade secrets and to keep the aforementioned information confidential.

(2) Within the scope of a written reference agreement, you are authorized to discuss or write about the nature of your collaboration with us.

(3) The confidentiality obligation shall remain in effect beyond the termination of the parties’ collaboration.

(4) The following information is not subject to confidentiality requirements, namely

• were already known prior to the confidentiality agreement,

• that were developed independently of me,

• were or are publicly available at the time the information was received, or subsequently became publicly available through no fault of the contractor.

(5) An appropriate contractual penalty shall be payable for each breach of the confidentiality obligation.

Part 5 – Confidentiality and Liability Provisions

22. Confidentiality of Both Parties

(1) We agree to maintain the confidentiality of all your confidential information both during the term of the program and after its termination.

(2) You are obligated to maintain confidentiality regarding all information that is to be treated as confidential and that comes to your attention in the course of our collaboration, and to use such information in relation to third parties only with our prior written consent. This also applies to all documents that you receive from us in connection with our offers and programs or to which you have access.

23. Liability for Content

(1) In our programs, we highlight examples and/or options for action and, where appropriate, provide general recommendations for action. The responsibility for implementation and decision-making rests solely with you.

(2) The files and documents we provide are templates that you must adapt to your specific needs. We assume no liability for the completeness or timeliness of these templates.

(3) We reserve the right to optimize and modify the content at any time.

24. Limitation of Liability

(1) We are liable for willful misconduct and gross negligence. Furthermore, we are liable for the negligent breach of obligations whose fulfillment is essential to the proper performance of the contract, whose breach jeopardizes the achievement of the contract’s purpose, and on whose fulfillment you may reasonably rely. In the latter case, however, we are liable only for foreseeable damages typical for this type of contract. We are not liable for the breach of duties other than those mentioned in the preceding sentences due to slight negligence. The foregoing exclusions of liability do not apply in cases of injury to life, body, or health. Liability under the Product Liability Act remains unaffected.

(2) Given the current state of technology, we cannot guarantee that data communication via the Internet will be error-free and/or available at all times. Accordingly, we are not liable for the continuous and uninterrupted availability of the service. We will provide advance notice of scheduled maintenance windows.

(3) All of the aforementioned limitations of liability also apply to our agents.

25. Force Majeure

(1) Force majeure exists when an external event occurs that is unrelated to business operations and cannot be averted even by exercising the utmost care that can reasonably be expected. Force majeure is presumed in the case of natural disasters (floods, earthquakes, natural disasters, storms, hurricanes, fires), political events (wars, civil wars), as well as other events such as epidemics, pandemics, epidemics, diseases, and quarantine orders issued by authorities, states, and nations. This list is not exhaustive; comparable events such as those mentioned in paragraph 1 also fall under the concept of force majeure.

(2) The party that first becomes aware of the event shall promptly notify the other party.

(3) If, as a result of the event, it is no longer possible to provide our services online, we agree that, in the event of force majeure as defined in paragraph 1, the contractual services will be suspended for the duration of the disruption. This means that the services of both parties will be suspended for the time being. Any fees already paid in advance will be retained by us for this period. If you are still required to make payments, you must still pay for services already rendered. For services not yet rendered, you may suspend payment for the duration of the contract suspension. As soon as it is possible to perform our services online, the contract will resume. Each party shall bear any further potential damages on its own.

(4) If the event lasts longer than 12 months and it is not possible for us to provide our services online, both parties are entitled to terminate the contract in writing with 3 weeks’ notice to the end of the month. You are required to pay for the services we have already provided. We shall refund any fees paid in advance. If you have made a payment intended to secure you a guaranteed spot in one of our events or courses, this fee will not be refunded, as the service of securing your spot has been provided by us and is due regardless of whether the event or course takes place or not. Any additional ticket fees, online course fees, etc., will of course be refunded to you. Even in the event of such termination, each party shall bear any further damages (e.g., hotel reservations, flight reservations, etc.) on its own.

(5) In the event that the situation lasts longer than 18 months and we are unable to provide our services online, the contract will be terminated. We will then issue a final statement. This statement will list the services we have provided and the payments you have made. If you still owe payments for services already rendered, these must be paid within 14 days of receiving the final statement. If there is a credit in your favor, it will be paid to you within 14 days of the final statement being sent. The final statement can be sent as a PDF attachment via email. Any further claims based on force majeure are excluded. Each party shall bear the damages incurred by it.

26. Warranty

If the delivered goods are defective, the customer is entitled, within the scope of statutory provisions, to demand subsequent performance, to withdraw from or terminate the contract, to reduce the purchase price, or to claim damages or reimbursement for futile expenses. Defects disclosed prior to purchase do not constitute a warranty claim. The statute of limitations for warranty claims regarding the delivered goods is two years from receipt of the goods.

Part 6 – Final Provisions and Jurisdiction

27. Amendments to These Terms and Conditions

These Terms and Conditions may be amended if there is a valid reason for the change. Such reasons may include, for example, changes in the law, changes in case law, or changes in economic conditions. We will notify you of the planned changes in a timely manner. You have a 14-day right of withdrawal after receiving this notification. Once this period has expired, you are deemed to have accepted the changes.

28. Final Provisions

(1) The terms and conditions set forth herein are complete and final. To avoid any ambiguities or disputes between the parties regarding the agreed-upon terms of the contract, any amendments or additions to these terms and conditions must be made in writing—in which case email (text form) is sufficient.

(2) The law of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods. Mandatory provisions of the country in which a consumer has his or her habitual residence shall remain unaffected.

(3) If, as a consumer, you had your domicile or habitual residence in Germany at the time the contract was concluded and either had moved out of Germany by the time we filed the lawsuit or your domicile or habitual residence was unknown at that time, the place of jurisdiction for all disputes is the place of residence of Cordula Ahrens in Mainz. For business customers, the place of jurisdiction for all disputes is Mainz.

If a consumer had his or her domicile or habitual residence in Germany at the time the contract was concluded and has either moved from that location by the time the action is filed or his or her whereabouts are unknown at that time, the place of jurisdiction for all disputes shall be the seller’s place of business.

If a consumer does not have his or her domicile or habitual residence in a Member State of the European Union, the courts at the seller’s place of business shall have exclusive jurisdiction over all disputes.

If the customer is a merchant, a legal entity under public law, or a special fund under public law with its registered office within the territory of the Federal Republic of Germany, the exclusive venue for all disputes arising from this contract shall be the seller’s place of business.

(4) Please note that, in addition to ordinary legal proceedings, you also have the option of resolving disputes out of court in accordance with Regulation (EU) No. 524/2013. You can find details on this in Regulation (EU) No. 524/2013. We do not participate in the dispute resolution procedure.

(5) Should any provision of this contract be invalid or conflict with statutory provisions, this shall not affect the validity of the remainder of the contract. The parties shall mutually agree to replace the invalid provision with a legally valid provision that most closely reflects the economic intent and purpose of the invalid provision. The foregoing provision shall apply mutatis mutandis in the event of any omissions in this Agreement.

As of June 17, 2026